Shipping Policy
Order Processing
Orders are typically processed within 2–5 business days. Custom and personalized items may require additional production time, which will be noted at checkout.
Processing occurs Monday through Friday, excluding holidays.
For the most accurate and up‑to‑date processing times, please refer to the banner at the top of our website.
Shipping Methods and Estimated Delivery
We offer standard shipping through USPS, UPS, and FedEx. Estimated delivery times are:
U.S. orders: 5–10 business days after processing
International orders: 15–30 business days, depending on customs and local postal services
Delivery times are estimates and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on package weight, size, and destination.
Free shipping is available on U.S. orders over 35 dollars.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You may also log in to your account to view order details and status.
Lost, Damaged, or Delayed Packages
Roman Crafted Co. is not responsible for packages that are lost, delayed, or damaged due to carrier issues or incorrect addresses. Please ensure your shipping details are accurate at checkout.
If your order arrives damaged or defective, contact us within 5 days using our Contact Form and include your order number and photos. Our team will review your claim and provide guidance.
International Shipping
International orders may be subject to customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the recipient.
Delivery times may vary depending on customs processing and local postal services.
Additional Information
We do our best to ensure timely processing and shipping, but we are not responsible for delays caused by external factors such as natural disasters, carrier disruptions, or holidays.
For questions about your order, shipping times, or international shipping, please reach out through our Contact Form.
