Return & Refund Policy
Overview
At Roman Crafted Co., each item is handcrafted and made to order. Because of the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except in cases where an item arrives damaged or an error has occurred on our part. Please review the details below for more information.Processing occurs Monday through Friday, excluding holidays.
For the most accurate and up‑to‑date processing times, please refer to the banner at the top of our website.
Damaged or Defective Items
We take great care in packaging and shipping your order. In the rare event your item arrives damaged or defective, you must contact us within 5 days of receiving your package using our Contact Form.
To process your claim, please provide:
Your order number
Clear photos of the item and packaging from multiple angles
A brief description of the issue
Once your claim is reviewed, we will determine the appropriate resolution, which may include a replacement or refund. In some cases, the item may need to be returned to us for inspection before a replacement or refund can be issued.
Please note:
Shipping fees are non‑refundable
Customers are responsible for return shipping costs unless otherwise agreed upon
Claims submitted after the 5‑day window cannot be accepted
Mistakes on Our Part
If an error occurs in the personalization or fulfillment of your order (such as incorrect engraving, a misspelling not provided by you, or receiving the wrong item), we will correct the mistake at no additional cost. Documentation, including photos and order details, may be required before a replacement is issued.
Important Notes
All sales are final due to the handcrafted and personalized nature of our products. Orders cannot be returned for reasons such as change of mind or customer‑provided errors (including incorrect spelling or details submitted at checkout).
We cannot be held responsible for damage occurring after delivery has been confirmed by the carrier.
Refunds are considered only in rare cases and at our sole discretion, and only after any required return has been received and inspected.
Closing Statement
At Roman Crafted Co., we take pride in creating custom, handcrafted items with care and attention to detail. We appreciate your understanding of these policies, which allow us to continue offering unique, personalized creations to every customer.
If your order arrives damaged or defective, contact us within 5 days using our Contact Form and include your order number and photos. Our team will review your claim and provide guidance.
