Frequently Asked Questions
Find helpful answers about orders, personalization, shipping, returns, and more. Still need a hand? We’re happy to help!
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Find answers to our most frequently asked questions.
How long will it take to receive my order?
Most orders are processed within 2–5 business days before shipping. Current processing times are always displayed in the banner at the top of our website. Once your order ships, you’ll receive an email with tracking information so you can follow its delivery.
Can I customize or personalize an item?
Absolutely! Most of our products can be personalized with names, messages, fonts, colors, or even your own design or logo. Available personalization options vary by product, so be sure to check the individual product page to see what’s available.
Can I order something with a custom design or idea?
We love bringing custom ideas to life! If you’re looking for something you don’t see in our shop, contact us with the details of what you have in mind. We’ll let you know if it’s something we’re able to create and help you with the next steps.
What file types can I upload for custom designs?
We accept PNG, JPG, SVG, and PDF files. For the best results, please upload a high-resolution image or vector file. Artwork quality can affect the final result, and we may contact you if a different or higher-quality file is needed.
Will I receive a proof before my order is made?
For select personalized orders, we may send a digital proof for review before production. If you receive a proof, please review it carefully and respond promptly with your approval or any requested changes. If we don’t receive a response within the requested timeframe, we may proceed with your order as originally submitted to avoid delays. Please note that not all orders require or will receive a proof.
Can I make changes to my order after placing it?
Because our products are made to order, changes may not be possible once production has begun. If you need to request a change, please contact us as soon as possible using our Contact Form, and we’ll do our best to accommodate your request.
Do you offer rush or expedited orders?
Yes! We offer rush orders. Expedited production and shipping are available for an additional fee. To discuss your timeline and options, please reach out through our Contact Form.
Do you offer bulk or corporate orders?
Yes! We accept bulk and corporate orders. For large orders, please reach out through our Contact Form to discuss your needs and to see if a discount can be applied.
What payment methods do you accept?
We accept PayPal, Apple Pay, Google Pay, Venmo, Visa, MasterCard, Discover, and American Express—choose the option that works best for you at checkout.
Do you offer local pickup?
Yes! We offer local pickup in Hockley, TX. Use promo code RCCFREEPICKUP at checkout to remove shipping costs. We’ll email you pickup details once your order is ready. For any questions, please reach out through our Contact Form.
Do you ship internationally?
Yes! We ship internationally. Enter your shipping address at checkout to view the available shipping options for your location. Please note that free shipping on orders over $35 applies to U.S. orders only. If you have trouble placing an international order, please contact us through our Contact Form.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking information. You can also log in to your account on our website to view your order details and status.
What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 5 days using our Contact Form and include your order number and details about the issue. We’ll follow up with instructions for submitting photos of the item and packaging so we can review the issue and help with the next steps.
What is your return and exchange policy?
Because all items are made to order and personalized, we generally do not accept returns, exchanges, or cancellations. Exceptions are made if an item arrives damaged or there’s a mistake on our part. For full details, please visit our Refund & Return Policy page.
Can I place an order without creating an account?
Yes! You can place an order without creating an account. However, creating an account makes it easier to track your orders, view your order history, and earn rewards points with every purchase that can be redeemed on future orders.
What if I’m having trouble placing an order?
If you’re having trouble placing an order or experiencing an issue at checkout, we’re happy to help! You can reach us through our live chat or Contact Form, and we’ll help you get everything sorted out.
How does the rewards program work?
Create an account to start earning reward points with every purchase. Your points are automatically added to your account and can be redeemed toward future purchases. Log in anytime to view your points balance and available rewards.
Everything you need to know about placing and managing your order.
How long will it take to receive my order?
Most orders are processed within 2–5 business days before shipping. Current processing times are always displayed in the banner at the top of our website. Once your order ships, you’ll receive an email with tracking information so you can follow its delivery.
Can I make changes to my order after placing it?
Because our products are made to order, changes may not be possible once production has begun. If you need to request a change, please contact us as soon as possible using our Contact Form, and we’ll do our best to accommodate your request.
Do you offer rush or expedited orders?
Yes! We offer rush orders. Expedited production and shipping are available for an additional fee. To discuss your timeline and options, please reach out through our Contact Form.
Do you offer bulk or corporate orders?
Yes! We accept bulk and corporate orders. For large orders, please reach out through our Contact Form to discuss your needs and to see if a discount can be applied.
What payment methods do you accept?
We accept PayPal, Apple Pay, Google Pay, Venmo, Visa, MasterCard, Discover, and American Express—choose the option that works best for you at checkout.
What is your return and exchange policy?
Because all items are made to order and personalized, we generally do not accept returns, exchanges, or cancellations. Exceptions are made if an item arrives damaged or there’s a mistake on our part. For full details, please visit our Refund & Return Policy page.
Can I place an order without creating an account?
Yes! You can place an order without creating an account. However, creating an account makes it easier to track your orders, view your order history, and earn rewards points with every purchase that can be redeemed on future orders.
What if I’m having trouble placing an order?
If you’re having trouble placing an order or experiencing an issue at checkout, we’re happy to help! You can reach us through our live chat or Contact Form, and we’ll help you get everything sorted out.
How does the rewards program work?
Create an account to start earning reward points with every purchase. Your points are automatically added to your account and can be redeemed toward future purchases. Log in anytime to view your points balance and available rewards.
Helpful information about personalization, custom designs, artwork, and proofs.
Can I customize or personalize an item?
Absolutely! Most of our products can be personalized with names, messages, fonts, colors, or even your own design or logo. Available personalization options vary by product, so be sure to check the individual product page to see what’s available.
Can I order something with a custom design or idea?
We love bringing custom ideas to life! If you’re looking for something you don’t see in our shop, contact us with the details of what you have in mind. We’ll let you know if it’s something we’re able to create and help you with the next steps.
What file types can I upload for custom designs?
We accept PNG, JPG, SVG, and PDF files. For the best results, please upload a high-resolution image or vector file. Artwork quality can affect the final result, and we may contact you if a different or higher-quality file is needed.
Will I receive a proof before my order is made?
For select personalized orders, we may send a digital proof for review before production. If you receive a proof, please review it carefully and respond promptly with your approval or any requested changes. If we don’t receive a response within the requested timeframe, we may proceed with your order as originally submitted to avoid delays. Please note that not all orders require or will receive a proof.
Can I make changes to my order after placing it?
Because our products are made to order, changes may not be possible once production has begun. If you need to request a change, please contact us as soon as possible using our Contact Form, and we’ll do our best to accommodate your request.
Do you offer bulk or corporate orders?
Yes! We accept bulk and corporate orders. For large orders, please reach out through our Contact Form to discuss your needs and to see if a discount can be applied.
Find answers about processing times, shipping, tracking, and pickup.
How long will it take to receive my order?
Most orders are processed within 2–5 business days before shipping. Current processing times are always displayed in the banner at the top of our website. Once your order ships, you’ll receive an email with tracking information so you can follow its delivery.
Do you offer rush or expedited orders?
Yes! We offer rush orders. Expedited production and shipping are available for an additional fee. To discuss your timeline and options, please reach out through our Contact Form.
Do you offer local pickup?
Yes! We offer local pickup in Hockley, TX. Use promo code RCCFREEPICKUP at checkout to remove shipping costs. We’ll email you pickup details once your order is ready. For any questions, please reach out through our Contact Form.
Do you ship internationally?
Yes! We ship internationally. Enter your shipping address at checkout to view the available shipping options for your location. Please note that free shipping on orders over $35 applies to U.S. orders only. If you have trouble placing an international order, please contact us through our Contact Form.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking information. You can also log in to your account on our website to view your order details and status.
What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 5 days using our Contact Form and include your order number and details about the issue. We’ll follow up with instructions for submitting photos of the item and packaging so we can review the issue and help with the next steps.
Helpful information about returns, exchanges, damaged items, and order concerns.
What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 5 days using our Contact Form and include your order number and details about the issue. We’ll follow up with instructions for submitting photos of the item and packaging so we can review the issue and help with the next steps.
What is your return and exchange policy?
Because all items are made to order and personalized, we generally do not accept returns, exchanges, or cancellations. Exceptions are made if an item arrives damaged or there’s a mistake on our part. For full details, please visit our Refund & Return Policy page.
Can I make changes to my order after placing it?
Because our products are made to order, changes may not be possible once production has begun. If you need to request a change, please contact us as soon as possible using our Contact Form, and we’ll do our best to accommodate your request.
What if I’m having trouble placing an order?
If you’re having trouble placing an order or experiencing an issue at checkout, we’re happy to help! You can reach us through our live chat or Contact Form, and we’ll help you get everything sorted out.
Still have a question?
We’re always happy to help! Send us a message and we’ll get back to you as soon as possible. (usually withing 1-2 business days)
